1. General Refund Terms

We strive to ensure a satisfying experience with our AI-character chat platform. However, due to the digital nature of our service, refunds are generally not provided for the following:

• Completed purchases of tokens, subscriptions, or one-time chat sessions.

• User dissatisfaction with AI-generated responses.

• Unused time in subscription periods.

2. Eligible Refund Cases

Refunds may be considered in exceptional circumstances, such as:

• Technical failures preventing access to the service verified by our team.

• Duplicate/unauthorized charges reported within 7 days.

3. How to Request a Refund

Submit a request via contact form with:

• Your account details.

• Transaction ID.

• Reason for the request and evidence.

4. Subscription Cancellations

You may cancel auto-renewal anytime via account settings. Cancellations take effect at the end of the current billing cycle (no prorated refunds).

5. Non-Refundable Items

• Promotional/discounted purchases.

• Gifted tokens/subscriptions.

• Expired subscriptions or tokens.

6. Chargebacks

Disputing charges via your bank without contacting us first will result in account suspension.

7. Policy Changes

We reserve the right to update this policy. Continued use of the service constitutes acceptance.